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Viewing posts for the category bad reviews

Customer Review Effect On Your Business

Tuesday Apr 3rd 2012, Posted by: Laura McGregor

Social media and review websites are placing more and more power in the hands of consumers. People listen to each other’s experiences, which means that good or bad reviews will have an influence on your business’s future. Each review contributes to how customers see your brand and products. Often customers who give reviews are the ones most excited about the product or the ones who have been disappointed. If they have had wonderful experiences, that's great, but bad reviews can be disproportionately damaging. When leaving negative comments people tend to explain everything with a high attention to detail, and this lends further credibility to an already bad review.

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Don't let bad reviews affect your company's online reputation

Monday Mar 19th 2012, Posted by: Ryan Mattock

"This is the WORST Hotel I have ever stayed in! The staff were rude, the beds were hard and I found a fly in my soup! I will never be back and recommend you stay elsewhere!" Ann Gree, London 

corporate reputation management 

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